Otso
OUR PROCESS

A transparent workflow from start to finish

We know a major investment requires trust. That’s why our process is transparent, structured, and clear. At every step, you know exactly what’s happening and when. We guarantee quality, on-time delivery, and full support.

WORKFLOW

6 steps to the ideal solution

Our workflow has been refined over years and optimized for maximum efficiency and quality. Every project goes through the same thorough stages.

01

Initial contact and consultation

Contact us by phone, email, or through the website. The first consultation is always free. We map your needs, goals, and budget, answer all questions, and give initial recommendations.

⏱ Duration: 30–60 minutes

02

Meeting and site assessment

Our specialist visits the site, evaluates the installation area, roof condition, electrical system, and everything else required. We take accurate measurements and photos and discuss the best options for your property.

⏱ Duration: 1–2 hours

03

Proposal preparation

We prepare a detailed offer with a precise cost breakdown. It includes system description, component list, pricing, payback analysis, and estimated installation time. The proposal is valid for 30 days.

⏱ Duration: 2–5 business days

04

Contract and design

After approval, we sign the contract and start detailed design. We prepare electrical schematics, installation plans, and required applications, and handle the necessary approvals with the grid operator.

⏱ Duration: 1–3 weeks

05

Installation and testing

Our certified installation team installs the system according to the design. We work fast, neatly, and cleanly. After installation, we test the system thoroughly and verify all parameters.

⏱ Duration: 1–5 days (depending on the system)

06

Handover and support

We hand over the finished system and train you to use it. You receive all required documents, warranty information, and instructions. We provide year-round support and maintenance.

⏱ Duration: 1–2 hours + ongoing support

OUR APPROACH

Why does our process work?

Over the years, we have built a system that ensures high quality, on-time delivery, and a satisfied customer.

Experienced team

Our team consists of certified specialists with years of experience. Every member is a professional in their field.

Quality control

Every stage goes through thorough quality checks. We use only high-quality materials and follow strict standards.

On-time delivery

We plan each project carefully and keep you updated. Meeting deadlines matters — we commit and we deliver.

Transparent communication

We keep you informed at every step. All prices, timelines, and changes are clear and agreed upon.

Warranty and support

We offer a solid warranty for work and components. You are always welcome to reach out with questions or issues.

Fair pricing

Our pricing is honest and competitive. No hidden costs — everything is stated in the contract and proposal.

TIMELINE

How long does the full process take?

Each project duration depends on the system size and complexity. Here are typical timelines for different project types.

Small solar project

Residential solar installation with an inverter. Typical 5–10 kW system without a battery.

  • Consultation and proposal: 3–5 days
  • Design and permits: 1–2 weeks
  • Installation: 1–2 days
  • Grid connection: 1–2 weeks

Total: 3–5 weeks

POPULAR

Mid-size project with a battery

Installation of a solar system with battery storage. Typical 10–15 kW solar + 10–20 kWh battery combination.

  • Consultation and proposal: 3–7 days
  • Design and permits: 2–3 weeks
  • Installation: 2–3 days
  • Grid connection: 2–3 weeks

Total: 5–8 weeks

Large industrial project

Larger commercial or industrial installation. 50+ kW solar systems for businesses.

  • Consultation and proposal: 1–2 weeks
  • Design and permits: 4–8 weeks
  • Installation: 1–2 weeks
  • Grid connection: 3–4 weeks

Total: 10–16 weeks

* Timelines are estimates and may vary based on project complexity, weather, and grid operator response times. We keep you updated throughout the entire process with an accurate schedule.

FAQ

Frequently asked questions about the process

Yes — the first consultation is always completely free and obligation-free. Ask anything you want to know. If we decide to work together, we prepare a proposal. If not, that’s perfectly fine — we’re happy we could help.

Yes. The site visit and measurements are free for anyone seriously considering an installation. We come out, assess the site, take measurements, and give recommendations — free of charge.

For simpler projects (a small solar system) we can prepare the proposal in 2–3 business days. For more complex projects (battery, larger systems) it can take 3–7 business days. We always tell you the expected timeframe.

Absolutely. The proposal is flexible and we can tailor it to your needs and budget. We can add or remove components, adjust system size, or propose alternatives. Our goal is to find the best fit for you.

We do. We handle all required permits, designs, and documentation — it’s included in our service. You don’t need to worry about bureaucracy: we take care of everything from design to grid operator coordination.

We provide a 5-year warranty on our installation work. Manufacturer warranties vary: solar panels typically have 25–30 years on performance and 10–15 years on product; inverters 5–10 years; batteries 10 years. Exact terms are in the contract and manufacturer documentation.

Yes — we provide full maintenance and support. We recommend annual maintenance that includes inspection, cleaning, and optimization. We’re also always available if questions or issues come up. Customer support is a priority for us.

If conditions don’t allow safe installation (rain, strong wind, snow), we reschedule to a safer time. We inform you as soon as we see the forecast requires changes. Safety for you and our team is the priority.

Start your journey to energy independence today

Contact us for a free consultation. We’ll answer your questions and help you find the solution that fits you best.